If you have trouble accessing your Microsoft certification account while scheduling an exam, please contact Microsoft Certification Support and a support moderator will assist within 24 hours. Any exceptions to the ID or out-of-country testing policy must be pre-approved by the Pearson VUE customer service center at least three business days before the scheduled exam appointment.
If you do not have an ID that meets the requirements of the ID policy and would like to request an exception, or if you are testing outside your country of residence, please contact Pearson VUE support. Before beginning, be aware that the name on your profile must exactly match the name that appears on the government-issued ID you will present to enter the exam.
Scheduling a Microsoft certification exam with Pearson VUE starts by creating a free Microsoft Certification profile.
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